FREQUENTLY ASKED QUESTIONS

Folio people are operating as normal to give you uninterrupted access to our beautiful books at this difficult time.  Our first priority is to keep our people, customers and suppliers safe and well and we are following all necessary guidelines to ensure that no-one is at increased risk. 

As you are aware, there is significant disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries. Please note that delays for standard deliveries are likely, particularly for countries outside Europe. Please accept our apologies should any delays occur and thank you for your patience and understanding. We recommend that you use our express delivery service which is running as normal in countries where this service is available. Details are available here. 

For your safety, all deliveries will take place in accordance with local restrictions and policy.

Thank you for your continued support for Folio.

The Folio Society publishes beautiful, illustrated editions of the worlds greatest books. For over 70 years, we have created books that are outstanding in both their literary content and physical form. Our dedication to the art of fine book publishing guarantees the highest quality of production for every unique Folio edition.

Our office can be found in the riverside setting of Maguire Street, close to art galleries, architecture firms and the Tower of London. 

Our address:
The Folio Society
Clove Building
4 Maguire Street
London
SE1 2NQ
UK

From our first books in 1947 it has been our goal to create beautiful and authoritative editions of great literary works for readers.

The Folio Society brings together a worldwide community of book lovers who appreciate the quality and craftsmanship of fine editions. We have long been a haven for the eclectic and open-minded reader, providing a real depth both within and across genres.

Our non-fiction list ranges from the seminal ideas of Charles Darwin to the hard-nosed historical analysis of Martin Gilbert and the remarkable insights of Mary Beard’s Pompeii; whilst our fiction spans the wit of Truman Capote’s Breakfast at Tiffany’s, the intoxicating science fiction of Frank Herbert’s Dune and the whimsy of Kenneth Grahame’s The Wind in the Willows.

More information can be found here.

You can order online at any time or by phone 8am to 10pm (UK time), 7 days a week. Visit www.foliosociety.com or call +44 (0)207-400-4200.

Our Customer Service team are on hand to answer all your other queries between 9:30am and 5:30pm Monday to Friday UK time.

If you’d like to speak to our customer service team, please call +44 (0)207-400-4200 between 9:30am and 5:30pm (UK time), Monday to Friday.

Alternatively, you can email us at customerservice@foliosociety.com.

We enjoy finding new and talented illustrators. If you have suitable work for our commissions, we welcome digital submissions only. Please familiarise yourself with the kind of books we publish and the type of work we commission before sending anything. Most commissions are for adult fiction titles. We are looking for a good response to the text, conveying tension, mood, drama, period details, characterisation, repetition and interaction of characters, etc. 

If your work is suitable, please send a small number of appropriate samples as lo-res jpegs (total size no bigger than 2MB) and a link to your website, emailed to illustration@foliosociety.com. Due to time, I’m afraid we won’t be able to acknowledge submissions. Any suitable work will be saved for future reference and we will contact you should an opportunity arise. 

If your portfolio doesn’t as yet demonstrate an ability to illustrate adult fiction, you might like to undertake a personal project – chosing a well-known book and developing a short series of illustrations. Also, we strongly suggest you enter the annual Book Illustration Competition which we run with House of Illustration. Each year entrants are asked to submit three finished illustrations and a binding design for a title chosen by us, the winner receives a commission to fully illustrate this title. More information and previous winners can be found here.

You will enjoy faster checkout and can keep track of all your orders. You’ll also be the first to hear about new releases and special offers.

If you’re an existing Folio customer, you’ll need a password to log in to your account on the new website.

Click on Reset Password on the Customer Log In page and we’ll email a password to you. New Folio customers should click the Create an Account link and follow the instructions.

Click on the Log In link and follow the instructions depending on whether you’re a new or existing Folio customer.

Add a book to your basket using the ‘Add to basket’ button. You can view your basket by clicking on the icon on the top right of the page. You can then start the secure checkout process by clicking the ‘Checkout’ button.

If you encounter any difficulties while placing an order please contact us by email, or by phone during customer service hours. Our dedicated Customer Services Team will be delighted to answer any questions you may have. Orders can also be placed over the phone, 8am to 10pm (UK time), seven days a week.

Credit card details should only be entered via our secure website or given via the telephone to one of our customer service team. Please do not supply us with your credit or debit card details via email.

Your personal details can be edited in the My Account section of our website by clicking here. You can update your contact details, keep track of orders and manage your contact preferences.

Please note that orders placed since July 2018 will be shown in your My Account page. If you have questions about previous orders, please call our customer service team. 

We accept payment by credit card, debit card or PayPal at the time of order. Payment must be made using one of the methods specified here.

Please enter the code provided when prompted during online checkout, or quote the code when speaking to our customer service team.

Please call our customer service team to redeem your gift certificate.

We are not currently selling new gift certificates.

As you are aware, there is significant disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries. Please note that delays for standard deliveries are likely, particularly for countries outside Europe. Please accept our apologies should any delays occur and thank you for your patience and understanding. We recommend that you use our express delivery service which is running as normal in countries where this service is available. Details are available here. 

For your safety, all deliveries will take place in accordance with local restrictions and policy.

For standard delivery, we normally advise up to 28 days for delivery to most European countries as all our books are shipped from the UK.  However, the current situation means that we are not able to guarantee this delivery time at present. Please note that there are significant delays to standard deliveries for some countries outside Europe.

For express delivery in Europe and other countries where this service is available, please allow 2 to 5 days for delivery from the UK.  You will receive tracking information for this service and there are currently no delays.

Please see our full delivery and returns information here. 

If an item is temporarily unavailable and it cannot be supplied with the rest of your order, it will be despatched separately and you will not be charged additional postage for the delayed item. 

 If an item is out of stock we will contact you by email or phone to let you know if and when the item will be back in stock. This might affect the delivery timings.

As you are aware, there is significant disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries. Please note that delays for standard deliveries are likely, particularly for countries outside Europe. Please accept our apologies should any delays occur and thank you for your patience and understanding. We recommend that you use our express delivery service which is running as normal in countries where this service is available. Details are available below.

For your safety, all deliveries will take place in accordance with local restrictions and policy.

You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

Standard charges exclude limited editions and some selected larger and heavier titles.

For standard delivery, we normally advise up to 28 days for delivery as all our books are shipped from the UK. However, the current situation means that we are not able to guarantee this delivery time at present. Please note that there are significant delays to standard deliveries for some countries outside Europe.

Deliveries on all orders are Monday to Friday only.

When ordering goods for delivery outside the EU your order may be subject to import duties and taxes which are levied once the goods reach the specified destination. These charges must be borne by the receiver. We have no control over import duties and taxes and cannot predict what they may be. Customs policies vary by country. Please contact your local customs office for further information.

Due to the current Covid-19 situation, we recommend that you use our express delivery service in countries where this available. There are no reported delays to this service.

You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

Express charges exclude limited editions and some selected larger and heavier titles.

Please allow 2 to 5 days for express delivery from the UK. You will receive tracking information for this service and there are currently no delays.

When ordering goods for delivery outside the EU your order may be subject to import duties and taxes which are levied once the goods reach the specified destination. These charges must be borne by the receiver. We have no control over import duties and taxes and cannot predict what they may be. Customs policies vary by country. Please contact your local customs office for further information.

We regret that express delivery is not available to Brazil, China and Russia. 

*Mainland Europe:

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland

Your books can be sent to a different delivery address at no additional cost. Please enter your desired delivery address during the checkout process. This can only be done online if the address you are sending to is in the same country as you are.

If you would like to send books as a gift to someone in a country other than your own, please contact our customer service team who will be happy to help.

If you are at all concerned about your delivery, or have any further questions, please feel free to contact us here.

We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards.

If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of posting.

Our return address is:
The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN
UK

Because of the unique nature of our limited edition products, special measures may be necessary when organising replacements or returns. If you experience any difficulties with your order please contact limitededitions@foliosociety.comor call us on +44 (0)207-400-4200

• +44 (0)207-400-4200

Our privacy policy can be found here.

The website uses cookies. A copy of our cookie policy can be found here.

Yes. They can be found here.